General questions
From the moment I order, how long does it take to receive my package?
In order to reduce the cost and time of delivery to a minimum, we have orders shipped from the US as well as from Europe. In the US the goods are shipped from Chicago, while in Europe they are sent from Belgium. Delivery time is very short. Depending on the place to which you would like the package delivered it averages 2 or 3 days.
What is the 110% guarantee?
If you are dissatisfied for any reason whatsoever, you will receive a prompt and courteous 100% refund of your full purchase price, and we will even gift you an additional 10%.
Test our products for yourself: send us your testimonial and story. If our products don't improve your Agile process, you will receive a prompt and courteous 110% refund of your entire purchase price, even if you've used the products.
We want your decision to try our products to be a very easy one, and better than risk-free: 110% guaranteed.
Planning Poker Cards questions
Are the cards good quality?
Our cards are manufactured in specialist factories that make only playing cards. These same manufacturing plants make the playing cards for the biggest casinos in the world, as well as the most popular cards for collectors, such as those for "Harry Potter", "Lord of the Rings", "Pokémon", "Star Wars", etc. We guarantee "casino" quality: Superluxe 320 g (silk laminated PCB with black glue); this is top quality material.
Our company would like to have cards personalized. Are you able to offer us this service?
Naturally we can have your cards personalized. Minimum quantity would be 100 packs. Don't hesitate to contact us for a price reduction on a bulk order.
Will you be coming out with new models?
We plan on making new models available regularly. We will also be developing other products that will help you put Agile methods into application in your company. Should you have any ideas or question on this subject, please don't hesitate to contact us.
Faq questions
I did not find the answer to my question here. How do I get further assistance?
Send us an email with your question and we will answer within 24h. |
